Shipping Policy

Legal Dispatch Information

Last Updated: July 2026

At Grizzly, we’re committed to getting your order to you as quickly and safely as possible. This Shipping Policy outlines how we process, ship and deliver orders placed through grizzlysummit.com.

Order Processing

All orders are processed within 1–2 business days after payment has been confirmed.

Orders are packed and dispatched Monday to Friday (excluding public holidays).

During product launches, promotional events or peak shopping periods, processing times may be slightly longer. If this occurs, we’ll do our best to keep you informed.

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Shipping Within Australia

We ship Australia-wide using trusted courier and postal services.

Estimated delivery times after dispatch:

Destination   Estimated Delivery
Perth Metro   1–3 Business Days
WA Regional   2–6 Business Days
Interstate Metro   3–7 Business Days
Regional & Remote Australia   5–10 Business Days

Delivery timeframes are estimates only and may vary depending on your location and courier network.

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International Shipping

We currently offer shipping to selected international destinations.

Delivery times vary by country and are displayed at checkout where available.

International customers are responsible for any customs duties, taxes or import fees charged by their local authorities.

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Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size of your order.

From time to time, Grizzly may offer free shipping promotions. Any applicable conditions will be displayed on our website.

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Order Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number.

Tracking updates are provided directly by the shipping carrier and may take up to 24 hours to become active.

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Delivery Information

Please ensure your shipping address is complete and accurate before placing your order.

Grizzly cannot accept responsibility for delays or additional shipping costs resulting from incorrect or incomplete delivery information supplied at checkout.

If an order is returned to us due to an incorrect address or because it was unclaimed, additional shipping charges may apply before the order can be re-dispatched.

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Authority to Leave

Some deliveries may be left in a safe location at the discretion of the delivery carrier.

If you prefer a signature on delivery or have specific delivery instructions, please include them during checkout where available.

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Delays

While we aim to meet all estimated delivery timeframes, delays can occasionally occur due to circumstances outside our control, including:

* Severe weather events
* Public holidays
* High shipping volumes
* Customs processing
* Courier network disruptions

We appreciate your patience if delays occur.

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Lost or Damaged Parcels

If your parcel appears to be lost, delayed or arrives damaged, please contact us as soon as possible.

We’ll work with the shipping provider to investigate the issue and assist you in reaching a resolution.

Where appropriate, we may arrange a replacement or refund in accordance with Australian Consumer Law.

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Split Shipments

In some cases, your order may be shipped in multiple parcels.

If this happens, you’ll receive tracking information for each shipment.

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Returns

If you need to return an item, please refer to our Returns & Refund Policy for full details on eligibility and the returns process.

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If you have any questions about shipping or your order, we’re here to help.

Email: orders@grizzlysummit.com

Website: www.grizzlysummit.com

Thank you for choosing Grizzly.

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