Refund Policy
Last Updated: July 2026
At Grizzly, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. This Returns & Refund Policy explains how returns, exchanges and refunds are handled for purchases made through grizzlysummit.com.
Change of Mind Returns
If you’ve changed your mind, you may request a return within 30 days of receiving your order. To be eligible, items must be unworn, unused, in original condition with tags, and in original packaging. Items must be free from stains, odours, pet hair or damage.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, defective or incorrect, please contact us. Under Australian Consumer Law, you may be entitled to a repair, replacement or refund.
How to Start a Return
Contact our customer support team with your order number, full name, issue description, and photos if applicable. We will provide detailed instructions on how to return your order.
Refunds & Exchanges
Exchanges are subject to stock availability. Approved refunds are processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless required by law.
Non-Returnable Items
For hygiene and safety, gift cards, digital products, Final Sale items, and custom products cannot be returned unless faulty.
Contact Us
Email: returns@grizzlysummit.com
Website: www.grizzlysummit.com
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